Welcome to your new helpdesk. You will have received an email from Property Tectonics (support@property-tectonics.kayako
Each orgnisation has a system administrator to create new users, amend profiles, reset passwords and unlock accounts. T
When uploading an import sheet, if you get an error saying duplicate errors found, it is likely that your import sheet c
Highlight a property from the address list and click ‘New Attribute Select an attribute and value from the drop down men
To synchronise any lodged EPCs into Lifespan Housing the address match needs to be done before the synchronise process.
User manuals for Lifespan Projects and Projects Mobile
User manuals for Lifespan Housing, Mobile, Carbon in Homes and PPT
User manuals for Lifespan RdSAP & SBEM
(Q). Duplicated number of addresses from the main programme unable to omit/delete these addresses. Surveys ‘released’ fr
(Q). Am I able to increase quantity but not decrease quantities in the review approvals section of project manager. (
(Q). I am trying to move two addresses from one project to another project. (A). You cannot move addresses from one pr
(Q) Deletion of the omissions report from a project. (A) If you need to undo the omitted status then this can be done t
Final Payment Certificate #3 is not updating payment due to contactor figure is showing as £0.00? Previous payment amoun
(Q) Address is showing as Kitchen and Bathroom but is not pulling through on the report for the years program for replac
(Q) A project that has been created - Programme is no longer visible? an address within this project shows up no results
(Q) is it possible to move a project from one group to another? (A) Yes, you can do that. Go to the edit project scree
(Q) I don't have Lifespan Projects to select when raising a ticket. (A) You will need to be given permission to the pro
(Q) Why doesn’t password reset allow for the account to be unlocked? (A) Accounts will become locked if an incorrect pa
(Q) Request to re-set the percentages on a property. (A) Properties have already been included on a valuation. To reduc
Where tenant letters don't seem to be saving, it could be a case of them being overwritten. Within Projects there are d
(Q) Project is stuck with timer wheel spinning leaving it unable to recover the project (A) At some point address tas
(Q) unable to upload PDF documents into Stages, Tasks & Sub-Tasks - Pre-Start Planning. error message - Only xls, xlsx f
We have been advised by DCLG and Landmark that EPCs should only be cancelled (or marked 'not for issue') where they have
Error message when a Flat/ Maisonette with an ‘Sheltered Wall’ is specified: ‘DATA INPUT ERROR’ – ‘Invalid Alternative W
Property Agents often desire EPCs to be presented in formats other than the standard format that we are approved to prod
A facility to search the English Heritage website to see if a property is Listed or not: https://historicengland.org.uk
In accordance with the SAP 2005 manual, section S3.7, 'The lowest floor of an extension is treated as a ground floor irr
For flats or maisonettes where there is a small entrance on the ground floor that is not separated by an external qualit
A secondary system is always specified when the main system is electric storage heaters or off-peak electric underfloor
If it can burn only one fuel, specify that fuel (includes exempted appliances burning wood in Smoke Control Areas). Othe
"These systems are not included in RdSAP 2005 and an alternative is selected as follows: Wood chip or wood pellet indep
"If heated from main heating system, always include. The presence of a boiler within the garage does not make it heated.
"If heated always include. If accessible only via a separate external door and not heated, disregard If directly acces
"Do not mix internal and external measurements. If a basement is included in the assessment, it is likely that internal
"CLG significantly revised its requirements for Accreditation Schemes regarding the Quality Assurance of Domestic Energy
"For a highly glazed part of the dwelling, such as a sun room, which does not meet the criteria for a conservatory (50%
Where EPCs have been lodged in error they should be marked as 'not for issue' on the central register. This can be compl
"The 'mains gas available' tick box should only be ticked if there is a gas meter or gas burning appliance available wit
"The use of ’Unknown’ as the insulation type should only be used in exceptional circumstances where there is conflicting
"If joist and rafter insulation are present record joist only. If loft is fully boarded record insulation as 'unknown'
"Where a building has been converted (e.g. barn to dwelling) enter the conversion date as the age of construction. For
"If underfloor and radiator emitters are present, select radiators. This is to satisfy the higher flow temperature requi
"If storage heaters are present as main heating but run on a single meter, enter as panel heaters and include addendum 6
"Recommendations should be removed only if there is evidence, visual or documentary, showing that there a specific recom
"The low-energy lighting % should consider lighting provided by fixed outlets (both dedicated fittings and retro-fit com
"If range cooker supplying DHW only - enter secondary heating as a closed room heater with boiler using the same fuel as
"If the community heating system supplies DHW only - enter as multipoint and add addendum 3. If a gas boiler is subseque
"Open fireplaces are to be included in the assessment if capable of supporting an open fire (even if no fuel is present)
"Include a secondary system if there is a fixed emitter present, regardless of whether ""central heating"" heats all roo
"If the dwellings heating is controlled by TRV's only, select 'no thermo control' and select addendum 7.
"Community heating is defined in terms of RdSAP as a heating system which serves more than one dwelling.
"If a micro-CHP system is present, record as a condensing boiler and include addendum 5.
"If a boiler/ heating system is present but not working (or condemned) it should still be recorded as the main heating s
Where a cavity wall is identified it should be entered as such irrespective of the width of the cavity. The Lifespan SA
Where a cavity wall is identified it should be entered as such irrespective of the width of the cavity. The Lifespan SA
secondary glazing is removed in summer, enter as secondary glazing only if assessor can confirm that panels exist and c
When considering the glazed area of a property the whole dwellings (including extensions) windows, glazed doors, and roo
For a glazed door to be classified as a window, the area of its opening (i.e. glazed door and frame) must contain glazin
Where an alternative all type of less than 10% of the conventional wall type exists, this should be disregarded and incl
Where more than 2 extensions to a dwelling exist, the parts with the most similar age bands (refer to SAP Appendix S for
Where a vertical extension exists, one of the following conventions should be employed: Enter the new upper floor as an
Mezzanine areas should in effect be treated as two story extensions. The method adopted should be to enter the part of
Porches/ draft lobbies should be included in the assessment if heated. If they are internal heated and thermally separat
If heated always include (separated or not). If external and not heated, disregard. If internal, not heated and thermall
If a property is entirely located within a roof, model as: - lowest occupied level - timber frame construction of approp
A storey having non-vertical walls of at least 70° pitch constitutes a separate storey; it is not treated as roof rooms.
Roof rooms/ attics should be included when accessed via a permanent fixed staircase such that one is able to walk downwa
All perturbations should be accounted for, however chimney breasts should be disregarded unless considered significant b
A dwelling which does not extend to all floors of a building should be entered as a flat/ maisonette. There is no distin
Include when accessed via a permanent fixed staircase such that one is able to walk downwards facing forwards and either
For a kitchen to be a kitchen/diner it must have space for a table and 4 chairs. A lounge/dining room where the door wa
In the case of flats or maisonettes unheated corridors should be included in the main heat loss perimeter. When a dwell
Measure to one decimal place (0.1 m) or better. Retain higher precision when that has been measured (especially room hei
Measure all perturbations (e.g. bay windows) but disregard chimney breasts unless assessor considers significant e.g. la
RdSAP is for existing dwellings only. Any new dwelling, including dwellings created by change of use, must be assessed u
Where there is an unheated corridor present for a flat or maisonette it should be included by the user as part of the he
In order to re-lodge an EPC lodged in error you should first change its status to cancelled. This can be done by clickin
In order to comply with Government and RICS quality assurance obligations, we now recommend the following supplementary
Where dwellings are confined solely to what would otherwise be termed a "room in roof" scenario, the dwelling should be
Please refer to section A.3 of the SAP 2005 (revision 1) manual where the rules for such scenarios are set out. The Life
Taken from the SAP 2005 (revision 1) section A2.1: "Identifying the secondary system (1) Count the number of habitable r
Taken from the SAP 2005 (revision 1) section A2.1: "Identifying the main system (1) If there is a central system that pr
In accordance with the SAP 2005 manual (revision 1): "A secondary system is always specified when the main system is ele
In accordance with the SAP 2005 manual (revision 1) part S3.7 "The lowest floor of an extension is treated as a ground f
Certain improved scenarios can experience an increase in heating requirement in comparison to the existing. This is like
The limitation on SAP usage for Part L compliance for dwellings with total floor area of 450 m2 or more has been removed
We have been advised by DCLG and Landmark that EPCs should only be cancelled (or marked 'not for issue') where they have
"Non - Domestic EPC conventions for use in all projects post 14th September 2014. All EPCs lodged after this date will b
"Property Agents often desire EPCs to be presented in formats other than the standard format that we are approved to pro
"The Roof orientation can be defined by selecting the appropriate zone and roof envelope in 'Envelope details' (beneath
"Section 6 Technical guidance and procedures for Software use in Scotland can be obtained from: http://www.scotland.gov
"A facility to search the English Heritage website to see if a property is Listed or not: http://list.english-heritage.
It is intend to make it easier to define this option in the future, but for the time-being, select a 'split-system' air-
"Where zones incorporate an activity whereby SBEM automatically assumes the presence of display lighting but none is act
"Where a zone contains both general lighting and display lighting, and for the selected activity SBEM assumes the presen
Lux level readings, taken by an assessor, may only be used for the production of an EPC if the readings have been record
"If a building’s original lighting design is available, and there is no discrepancy between that and the observed lighti
"Where the fan power motor can be established from the fan nameplate or Building Logbook, O & M manual etc during the si
"Where it is not possible to obtain details of the fan performance from the Fan nameplate or Building Logbook, O & M man
"The presence of storage/losses MUST be entered for all storage systems and this should be done where possible by enteri
Where an electric system has no storage then it should be entered as an ‘instantaneous system’ with grid supplied electr
"The following hierarchy should be followed to establish suitable values for the ‘Effective Heat Generating Seasonal Eff
"Where there are no existing fixed building services or evidence of a previous HVAC system the assumed HVAC system will
"Where there are inadequate or no fixed building services, in an existing building, the following guidance should be fol
"The following should be used in SBEM v3.5 to define an enclosed or underground car park which has mechanical ventilatio
The ‘Frame Factor’ within SBEM is set at 10% by default. The assessor should amend this figure where appropriate.
"The SBEM default value of 25 m3/hr m-2 for all existing buildings shall be amended as follows: Less than 10 m3/hr m-2
"The energy assessor shall only use the default values within the Software Tool in the absence of any conventions identi
Refer to assessment level decision flowchart and notes – (Issue 1 1st June 2010) amended in issue 2
"When entering efficiency values for the purposes of EPC generation or BER calculations the Seasonal efficiency (SCoP or
"It has come to light that the new AutoCAD 2010 file format is not compatible with the Lifespan SBEM gDi program. As a t
"The BRE advise that the following features cannot currently be properly represented by SBEM (and it's associated interf
"The iSBEM manual expands upon this description by defining that ""the building has been identified as being: one of spe
"""If surfaces of the room are not rectilinear, for example, if a pitched roof is exposed to the inside of the condition
"Where a window has a greater projected area than it does a developed area its surface area ratio should be entered in t
"The definition of the Main Heating Fuel, as found at the base of a commercial EPC is as follows: Main Heating Fuel - t
"The definition of the Building Environment, as found at the base of a commercial EPC is as follows: Building Environme
Doors which are >50% glazed should be entered as if they were windows. Those which are <=50% glazed should be entered as
"In the case of improved ratings for EPCs in Scotland certain scenarios can experience an unexpected increase in heating
"Where used, the zone multiplier field will duplicate the zone, its features, AND IT'S ASSOCIATED ENVELOPES, WINDOWS AND
"Users should be aware that where any optional reports are required these should be specified before the Update Recommen
"Users are reminded that the final operation to be performed in any given survey is to press the ""Update Recommendation
"As an interface, Lifespan SBEM should have no limitation on the number of zone which can be entered, however the SBEM c
"Users should be aware that the Landmark address search facility is owned and operated by the Landmark Information servi
"Lifespan SBEM checks whether a horizontal envelope is a floor, ceiling or roof by checking it's name from left to right
In accordance with SBEM methodologies a Hot Water System must be assigned to each zone within an SBEM survey. The system
"The building navigation facility within Lifespan SBEM should be considered as a checking facility which may highlight c
"SBEM does not calculate the potential improved rating with recommendations. The rating with ""cost effective improvemen
"Users should be mindful that all efficiency values should be entered as Coefficients of Performance (CoP) rather than e
"Users should be aware that there are restrictions placed on the number of recommendations which can appear on the ""EPC
This error occurs when there is an issue with your accreditation scheme not matching up with the register. Please check
We have been advised by DCLG and Landmark that EPCs should only be cancelled (or marked 'not for issue') where they have
"Users should be able to provide a case file detailing: Documents: · Copies of DEC, AR and Technical Table. ·
"The Central Information Point (CIP) database is provided by CLG and is updated on a monthly basis (usually on the 10th
"Only certain Benchmark Categories will permit the input of separable energy uses. The allowed separable energy uses ar